At Archery Gear Shop, we’re committed to delivering your archery equipment with the same precision you bring to the sport. Whether you’re a competitive archer or just starting out, we want your experience with us to be as smooth as a well-released arrow.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to get your gear to you:
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
- Full tracking included
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Tracking available
- Great for non-urgent orders
Note: We ship worldwide except to some Asian countries and remote regions. International customers may be responsible for customs fees.
Returns & Exchanges
We stand behind our archery equipment, but understand that sometimes gear needs to be returned. Our policy is designed with archers in mind.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Proof of purchase: Required for all returns
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Used protective gear (arm guards, chestguards, gloves, finger tabs)
- Opened arrow lube containers
- Personalized or custom-ordered equipment
- Books with removed shrink-wrap
How to Return an Item
Step 1: Contact our customer service at [email protected] within 15 days of receiving your order. Use this template for faster processing:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Archery Gear Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return: [Product Name(s)]
Reason for return: [Brief explanation]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Wait for authorization (typically within 2 business days). We’ll email you return instructions.
Step 3: Securely package the items using the original packaging. For bows and delicate equipment, we recommend additional padding.
Step 4: Ship your return to:
Archery Gear Shop
3610 Story Road
San Jose, US 95127
Note: For international returns (excluding some Asian and remote regions), you’re responsible for return shipping costs and any customs fees. We recommend using DHL or FedEx for traceability.
Refund Process
- Refunds are processed within 3-5 business days after we receive and inspect your return
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable unless we made an error
- For exchanges, we’ll ship your new item once the return is processed
- International refunds will be issued in USD
Damaged or Incorrect Items
If you receive damaged equipment or incorrect items:
- Contact us immediately at [email protected]
- Include photos of the damaged item/package and a description of the issue
- We’ll arrange for a replacement or refund at no additional cost to you
Need Help?
Our customer service team consists of fellow archers who understand your needs. Don’t hesitate to reach out if you have any questions about shipping or returns.
Happy shooting!
The Archery Gear Shop Team