At Archery Gear Shop, we take pride in providing precision archery equipment to enthusiasts worldwide. While we carefully inspect all bows, accessories, and protective gear before shipping, we understand that sometimes equipment may not meet your exact needs. Our returns policy is designed with the same care we put into selecting our archery products.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return:

  • Items must be unused and in their original condition
  • Original packaging must be intact (especially important for bows and cases)
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used protective gear (arm guards, chestguards, gloves, finger tabs)
  • Opened arrow lube containers
  • Personalized or custom-ordered equipment
  • Books with removed shrink-wrap

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Authorization: Our team will review your request and provide return instructions within 2 business days.
  3. Package Your Items: Securely pack the items using the original packaging. For bows and delicate equipment, we recommend additional padding.
  4. Ship Your Return: Send the package to our address (provided in your return authorization email) using a trackable shipping method.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Archery Gear Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name(s)]

Reason for return: [Brief explanation]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship your new item once the return is processed

International Returns

For our international customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using DHL or FedEx for traceability
  • Refunds will be issued in USD

Damaged or Incorrect Items

If you receive damaged equipment or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item/package and a description of the issue
  • We’ll arrange for a replacement or refund at no additional cost to you

For any questions about our returns policy, don’t hesitate to reach out to our customer service team. We’re fellow archers who understand the importance of having equipment you can trust.

Happy shooting!
The Archery Gear Shop Team