Welcome to Archery Gear Shop’s FAQ page! Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our archery experts are always happy to help at [email protected].
About Our Shop
Who is Archery Gear Shop for?
We cater to archers of all levels – from beginners looking for starter kits to competitive athletes needing tournament-ready equipment. Our products serve traditional archers, bowhunters, club members, and coaches alike.
What makes your products special?
We offer carefully selected archery equipment that balances quality and value. From compound target bows to essential accessories like arm guards and arrow pullers, we focus on items that genuinely improve your archery experience.
Product Questions
How do I choose the right bow for my needs?
Consider your experience level and archery style. Beginners may prefer our Club & Starter Bows, while competitive archers often select from our Compound Target Bows collection. Need help deciding? Email us with details about your experience and goals.
Do you sell complete archery sets?
Yes! Check our Club & Leisure Sets and Archery Bow Sets categories for complete packages that include bows, arrows, and essential accessories.
How do I care for my archery equipment?
Proper storage is key. We offer Bags & Cases, Arrow Storage Boxes, and Compound Bags & Cases to protect your gear. For maintenance, our Arrow Lube helps preserve arrow fletchings.
Shipping & Delivery
Where do you ship to?
We ship worldwide except to some Asian and remote regions. Our warehouse is located in San Jose, California (3610 Story Road, San Jose, US 95127).
How long does shipping take?
Standard Shipping ($12.95): 10-15 business days after dispatch via DHL/FedEx
Free Shipping (orders over $50): 15-25 business days after dispatch via EMS
All orders are processed within 1-2 business days (excluding weekends/holidays) before shipping.Can I track my order?
Absolutely! You’ll receive tracking information via email once your order ships. Our customer service team can help interpret tracking updates if needed.
What’s the best shipping option before a tournament?
For time-sensitive needs, choose Standard Shipping and order well in advance. During peak seasons (before hunting season or major tournaments), we recommend ordering at least 3 weeks early.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.
Still Have Questions?
Our team of experienced archers is ready to help! Contact us at [email protected] for personalized assistance with gear selection, order status, or any other inquiries.
From our family to yours – happy shooting!
The Archery Gear Shop Team